Patient Information

Our primary goal is to give you the best orthopaedic care possible. We also recognize that medical costs are of concern to you. We work very hard to keep down your expenses by keeping down our cost. We've developed the following guidelines to help. Please read them carefully and let us know if you have any questions.

PLEASE READ: VERY IMPORTANT PATIENT INFORMATION BELOW

You and Your Health Insurance

Dr. Nenna accepts patients with coverage under the following plans:

• Aetna PPO, POS, QPOS, NAP, Open Access, Open Choice, Golden Choice, Traditional Choice, Choice I, Choice II and Affordable Health Choice plans;
• Horizon POS, PPO, Blue Choice, Direct Access, NJ Plus, MyWay & FEP plans;
• Cigna PPO, POS, Choice and Open Access plans;
• United Healthcare, selective Oxford plans and many other PPO and POS plans, and of course, Medicare.

Despite your plan participation, we will make every effort to minimize your 'out of pocket' expenses. In this regard, it would be very helpful if you could bring your health benefits plan manual with you to your initial or follow-up visit.

We do not expect payment at the time of your office visit. We will submit all charges to your insurance company to help you get maximally reimbursed. We are required by law to subsequently bill you for any balances resulting from unmet deductibles, and such. We appreciate any payment you can make. However, we respect, without question, any circumstances which may preclude you from making any payment at any time.

Simply share any financial needs and concerns with us!

For Worker's Compensation Patients
At the time of your office visit we must have a written authorization for treatment from your employer. We will need a claim number, as well as the name, address and telephone number of both your worker's compensation and your health insurance carrier. We will also need your employer's name, address and phone number. It is your responsibility to obtain this prior to your office appointment.

For Motor Vehicle Patients
We will need a claim number, as well as the name address and telephone number of both your motor vehicle insurance carrier and your health insurance carrier. It is your responsibility to obtain this prior to your office appointment.

For Worker's Compensation and Motor Vehicle Patients
If there are delays because of invalid claim number, disallowed claims, court settlements, etc., you will be required to pay your balance due.

For Medicare Patients
We do accept Medicare and our office will submit your claim for you. Please be sure to give us any supplemental insurance information.

If you have X-rays: Relating to the reason for your office visit, please remember to bring them with you.

We accept cash, check, Visa and MasterCard. Any charges for bad checks will be added to your account. There may also be added charges for delinquent accounts or missed appointments.

Lastly, as you can imagine, completion of disability forms is a time consuming matter. Our office needs five (5) working days to complete forms. Please make sure your section is complete. All forms are mailed to the company or institution, so please be sure we have the correct address.

Thank you very much for taking the time to become familiar with our policies. Please let us know if you have any questions or concerns.

Regarding Appointments

Dr. Nenna's office hours are: 9:00am to 5:00pm, Monday through Friday, appointments can be made by calling the office and speaking with a receptionist.

In the evening or on weekends or holidays, a message can be left on the office voice mail system at 908-806-6300 or via email at staff@hunterdonhandmd.com.

Canceling or rescheduling appointments can be done in a similar fashion. Since we are often confronted by urgent or emergent situations, we ask that you contact us as quickly as possible regarding canceling or rescheduling an appointment.

Preparing for Your Office Visit

When you come for your office visit, you will need to bring the following:

• Insurance card and, if at all possible, your private health insurance plan manual.
• Completed Patient Registration Form* (downloadable PDF file)
• Completed Patient Medical History Form* (downloadable PDF file)
• Completed Consent of Use & Disclosure Form* (downloadable PDF file)
• Completed Financial Policy* (downloadable PDF file)
• For Workman’s Compensation, authorization from your employer.
• Relevant x-rays, other test reports or other doctors’ reports.

*Patient forms for Dr. Nenna can be downloaded at these links (as well as on our Forms page), and viewed as either Word documents or PDF files. If your computer does not have Adobe Acrobat installed, you may download it by clicking on the "Get Acrobat Reader" icon below.

Finally we ask that you appear for your first visit 15 minutes early. Your cooperation and that of all our patients in this regard helps tremendously in expediting your office visit and avoiding delays.

During Your Office Visit

We want your office visit to be a professional, informative, yet, relaxed experience. We are all very approachable, informed but yet informal. We are here to respond to your physical comfort, as well as your emotional needs. We welcome your questions and we have a wealth of information both written and unwritten to provide to you. Please, just ask!

Regarding Your Surgery

Your surgery will be performed at either Hunterdon Medical Center or Surgery Today, which is the free standing ambulatory surgery center affiliated with Hunterdon Medical Center.

Your surgery will most likely be a same day procedure which implies you will go home the day of your procedure.

Local anesthesia or local; anesthesia combined with intravenous sedation is the type of anesthesia utilized with most hand surgery procedures.

General anesthesia is reserved for the more extensive hand surgery or shoulder procedures.

With local anesthesia, except for surgical discomfort, you are fully aware of the entire surgical episode. Like getting 'Novocain' at the dentist, the area of surgery is numbed with injections at the intended site for surgery, but you are alert and aware of what is going on in the operating room. By first administering an intravenous sedative you have no awareness of the local injections subsequently administered or the other goings on in the operating room. The intravenous agents are rapidly metabolized by the body so the patient wakes up quickly, refreshed without such side effects as nausea. General anesthesia is reserved, as previously noted, for the more extensive procedures where local anesthesia, with or without sedation, will not suffice to prevent or relieve surgical pain.

After Your Office Visit

We really want to know if we served you well, so at the conclusion of your office visit, we welcome you to complete our Patient Satisfaction Survey or just send us an email at staff@hunterdonhandmd.com.

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